Troubleshootings

1. I paid for an order and the order was canceled, why?

Why was my order cancelled? Why did you refund my payment?
If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.
Possible reasons for refunding money are:
- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you. 
- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.

2. Can I Get Any Special Discount for My Order?

    Yes, you can contact our online salesman, depending on the amount of your order; we may offer you some special coupon.
 
    We also offer limited time sale, please contact with our online salesman for detailed information.

3. How Can I Return A Faulty Item?

    Please contact us and let us learn your situation first before your return the item. (IMPORTANT)

    In most cases, we can help you to solve your problem by giving remote technical support and you don’t need to return the product.
    If there is irremediable defect with the product, you can return them back to us for repair or replacement under our 6 months warranty.
    Please email to our Customer Service at: zyhobby@hotmail.com, we will offer instructions on how to operate returning.