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Return and Refund

Refund policy

Return - Return without reason

Buyers can return the package without reason in 7 days after receiving it.

If there is no quality issue, buyers are responsible for the shipping fee, and the returned items are subject to a certain restocking fee.
The buyer can get the refund once we receive the goods. 


Return - Return with Reason
Please contact us and let us learn your situation first before return the item.  (IMPORTANT)

 

If the Item is really defective, Mostly we refund you without hesitation and won't ask you to return.
Sometimes we can resend if customers accept.

 

In most cases, we can help you to solve your problem by giving remote technical support and you don’t need to return the product.
 

Please email our Customer Service at support@zyhobby.com, we will offer instructions on how to operate returning.